Job Description
• Manage customer quote and order by standard procedures
• Providing the product availability, lead time, shipping information to external customers in a timely manner
• Proactive track open orders and keep close contact with plant planners to ensure on time delivery. Raise and follow through expedite and escalation requests for customer urgent orders
• Coordinate with warehouse and logistics staff to arrange on time shipment
• Ensure Customers are proactively notified of changes in order status. Follow-up on outstanding issues, offer feasible solutions and take ownership for customer satisfaction in assigned area
• Manage Customer Complaints in CRM system, arrange product repair, return/exchange
• Maintain the customer master data correctly
• Compile data and prepare reports in standard format
• Filing of documents as per legal requirements
• Effective communication in local language and English
• Support complex project order
• Contribute to team efforts by achieving individual and team performance goals and operational Key Performance Indicators (KPIs)
Job Requirements
• Minimum Level of Education: Bachelor’s Degree
• Fluent in English (4 skills)
• Min. 4-5 years related working experience
• Familiar in using SAP/ERP system
• Basic commercial knowledge including pricing, finance, shipping, or export/import
• Proficient in Microsoft Word, Excel, Powerpoint, etc
• Good communication skills; Capability to handle multiple tasks and responsibilities
• Possess a positive attitude and has a customer centric mindset